Easter solidly stamps spring season into action. The hospitality industry awakens with new ideas on how to make the most of the season which leads to their most profitable one; the summer.
Although many businesses settle into their new calendar year with a clear plan of action, some maintain flexibility to ensure continuous flow of ideas that can improve their performance. Those proactive entities know how to disperse their eggs into several baskets.
Outdoor Areas – back in business!
The weather has been good to us, and so capable restaurants and pubs began clearing up the cobwebs of their outdoor seating areas. Premises use up every inch of the available outdoor space to boost their profits. However, do they equally use up all of their energy to maintain the level of service in those seasonal areas.
The venue grows bigger; the demand is higher; the performance falls under greater pressure. The risk of doubling up the capacity suddenly matches the potential of its successfulness.
20 minute wait time – I don’t think so!
The biggest pressure point will be continuing to deliver exceptional customer experience. You want to avoid situations in which your customers sat in your outdoor area have to wait 20 minutes to get any service. You really do not want to find out how long they are prepared to wait for your attention in comparison to how quickly they will rate your service on social media.
Make a change this year. Invest in an innovative opportunity that will allow you to deliver excellent service to all of your customers at all times no matter where they are sat. Invest in getWaiter! and help your waiters ensure that all of your customers get attended in an orderly manner. Quit worrying about what could a 20-minute wait for customer service do to your business and take control of live customer wait times to maintain the level of the expected performance. Monitor, control and respond to any variations during the daily service given by having access to one of the most key metrics – your customers live feedback.
It is no egg hunt; just a simple download and a set up that will take you less time than setting up an outside table.
