Keep your friends close and your enemies closer. There have been numerous cases over the past few years where reviewable sites have been rated supremely low by Hoteliers. Likes of Yelp or TripAdvisor for example, attract continuous pettiness of complaints, which never fail to astonish.
The freedom to choose the level of pickiness that the customers often adopt to review their stay goes beyond belief. Unfortunately, even if exaggerated they can lower the star rating of a hotel before it even has a chance to compensate for any inconveniences that it had imposed on the guest.
It is not right to say that Hoteliers detest star rating review sites, but merely struggle to contain the volume of feedback which inevitably is difficult to monitor, control and respond to, as the comments go viral after one’s stay in a hotel. It would also be unfair to claim that such review sites are not favourable to a company. After all, they promote hotels and resorts whilst giving the customers the ease of searching for their perfect getaway holiday.
Delivering exceptional customer service should be more of a proactive than a reactive activity. There is no reason why Hoteliers should feel betrayed by Yelp ratings or any other reviews site ranking. In fact, they should take it as an opportunity, a favourable opportunity; which with a little bit of help, can be purely beneficial.
Help your hotel group maintain and Raise your Ranking. Use getWaiter! as an effective waiter calling system. Take advantage of its Yelp and TripAdvisor referrals feature and see how easy it can become to MONITOR, CONTROL and RESPOND to customer service feedback.
It will not eliminate negative feedback completely, but at least it will give you the opportunity to stop it from going viral or minimalize the effect that it would have had.
This coming season, what your company needs is getWaiter! If you feel it’s time for your company to take control and maintain the power over the feedback received please contact us today to find out more on how we can help you rise like a shining star.
getWaiter! has helped many hotels, resorts and restaurants around the world maintain and grow their reputation and star rating on sites such as Yelp or TripAdvisor.
“We want to offer any hospitality-based company the opportunity to try our services and discover the benefits that it can bring this coming season”
– Paul Tombs, Founder and Managing Director, Geniusin Ltd.
The getWaiter! team is happy to set up the system for any company; which is happy to pursue an entry into technology advances. The choice is yours. You can be the one that shines up, when your hotel, bar or a restaurant implements a way of delivering consistent exceptional service.
