Last month, the owner of Melis Restaurant; Yelda Mackley came across a press release by the Bar Magazine: ‘New smartphone app helps customers call their waiter’. The article shared how the app’s capability can improve dining experiences whilst keeping staff at the heart of customer service. For that reason alone, getWaiter! stood out as the most obvious solution.
Melis Restaurant got getWaiter! up and running within minutes
The restaurant signed up for getWaiter!’s premium service, which includes LIVE feedback and social media referrals. The system covers both indoor and outdoor seating areas with unique QR coded glass coasters and 2 waiter stations. All the staff have instantly appreciated how easy getWaiter! is to use and shared it with their customers.
The human interaction and technology balance is just right
According to Yelda Mackley; creating a great first impression is the key to deliver exceptional customer experience. Melis’s staff therefore aims to greet and serve every customer in a prompt and friendly manner. Using getWaiter! customers now have a choice to call for service in the normal way or with ‘a single tap on their smartphone’.
“getWaiter! allows us to immediately know when a customer wants another drink, would like the bill or requires assistance. The staff see it as a spare set of eyes that helps us to look after our customers” – Yelda Mackley, Melis Restaurant Owner.
LIVE customer feedback on site is a “gold mine”
Melis’s owner is a huge fan of collecting LIVE feedback with getWaiter! This feature gives the opportunity to rectify any issues that the customers may have before they leave the restaurant. Furthermore, the system is automated to refer positive customer feedback to a chosen social media page.
The benefits of the app are immediate and measurable
During an interview with Yelda Mackley, we learnt about the impact getWaiter! has had on her business:
- Ability to monitor, control and reduce customer-waiting times;
- Ability to monitor and increase customer satisfaction levels;
- Capability to offer full privacy to private hire services;
- Increase in staff motivation, with lower pressure of overlooking a customer’s call for service
- Increase in sales, and a higher rate of second service opportunities.
If you own or work for a restaurant that could too benefit by using getWaiter! please get in touch here.
