The UK Hospitality Industry needs trained staff. What will be your tactic on this crucial battleground – staff retention or recruitment?
Truth be told, you will be a subject to both, however staff retention is what you really want to bet on, to claim your long term winnings. Recruitment disrupts the team; it inevitably involves additional costs and training to settle new employees in the right mindset of working ethos and shared business values that you want them to represent.
Staff retention is the preferred tactic; although it has a luggage of its own, it does offer the best of both worlds to employees and employers. Businesses thrive on brownie points given for looking well after their employees. It helps to create a healthy brand image; a perk that we all seem to appreciate more in a corporate responsibility management setting. Staff retention entails commitment; from both parties. Strategic Reward System set up by employers incentivizes and therefore motivates current employees to show outstanding performance in their roles.
Having the benefit of maintaining a strong workforce that is familiar with the values and the ethos of your business come at a price of its own. Employees that are happy to commit to extra work hours or show flexibility and posses transferable skills to fill in several roles are pure gold. Those treasures dedicated to deliver exceptional customer service experience each and every time are hard to come by.
Don’t Panic! Staff retention ain’t rocket science!
The first step to successfully retain your existing staff starts with identifying what your employee’s want and value. In other words what keeps them motivated to give that little extra everyday.
A great kick-start would be to show a little Employee Recognition and Appreciation; a good pat on the back; a small praiseful gesture, which we seem to forget the powerfulness of. However, in a stressful and demanding world of Hospitality, a few kind words will not be enough to boost the satisfaction level. Rewards and Incentives will most commonly drive employees into loyalty. Those come in all shapes and sizes; but what you’re company should really invest in, is a Strategic Reward System.
Staff Retention with getWaiter!
How can we improve staff retention, when the staff turnover is already higher throughout the UK Hospitality Industry than any other business sector and it’s not looking to improve anytime soon.
We have already touched upon ways in which we could reward our employees in order to retain them. But, how does one identify when a reward is in order. getWaiter! can help with staff retention through its live data insight capabilities in order to help you recognize and therefore fairly distribute the deserved rewards. Furthermore the system motivates the employees to ‘up their game’ and therefore acts as an incentive to deliver a higher standard of performance.
Happy employees equal happier customers.
