Tag: Market Share

“We already have lots of data from our EPOS system”

If that is your way of greeting new opportunities, then think again. You may already be swamped with plenty of EPOS Data, but how useful do you make it? At the end of the day it’s the quality not the quantity that will really help you open up areas for Incremental Performance Improvements.

Continue reading “EPOS Data and Incremental Performance Improvements”

The key to increasing your Market Share is the ability to monitor, control and respond to your customer experience performance on a continuous basis.

The key to identifying working traits of the various outlets that should be replicated across your entire chain is the ability to Benchmark.

The key to staying on top of your own game and exceeding your customer expectations is the ability to find room for Marginal Gains.

Three keys – one tool to unlock the whole chain, getWaiter!

Continue reading “Incremental Performance Improvements with getWaiter!”

In our previous article on Marginal Gains, we have briefly referred to Benchmarking as a reactive performance management tool that is normally rolled out across entire or specific sections of a restaurant chain. That however is not the exact textbook definition of the term.

Continue reading “A Help Guide to Benchmarking in Hospitality”