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Good customer service goes along way and often ranks above food as a reason to choose a venue because it’s all about the customer experience symbolizing a gatekeeper that leads to a Market Share increase.
Continue reading “Marginal Gains: “The Brailsford Principle””
What’s your share of the Hospitality Industry cake amongst the slices of your competition? In other words the percentage of your business’s sales divided by the total sales of the industry over a single period of time.
Continue reading “Market Share: It’s all about beating the competition”
Keep your friends close and your enemies closer. There have been numerous cases over the past few years where reviewable sites have been rated supremely low by Hoteliers. Likes of Yelp or TripAdvisor for example, attract continuous pettiness of complaints, which never fail to astonish.
The freedom to choose the level of pickiness that the customers often adopt to review their stay goes beyond belief. Unfortunately, even if exaggerated they can lower the star rating of a hotel before it even has a chance to compensate for any inconveniences that it had imposed on the guest.
