Tag: Social Media Management

Social Media Reviews Management – A getWaiter! Winter Tale

The winter holidays, the wonderful bliss, the restful peace and reconnecting with family time; is over. A very important time indeed, for many of us, as we reflect on various food feasts, parties and vacations that make this time of the year most special and memorable. We look to the new year, the challenges and rewards that it will bring. My winter break got me thinking: let’s start this year talking about Social Media Reviews Management.

“And I wanted to share it with everyone I know, and didn’t know”.

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Rising stars – How to improve your Yelp ratings, and deliver exceptional customer service (part 2 of 2)

Keep your friends close and your enemies closer. There have been numerous cases over the past few years where reviewable sites have been rated supremely low by Hoteliers. Likes of Yelp or TripAdvisor for example, attract continuous pettiness of complaints, which never fail to astonish.

The freedom to choose the level of pickiness that the customers often adopt to review their stay goes beyond belief. Unfortunately, even if exaggerated they can lower the star rating of a hotel before it even has a chance to compensate for any inconveniences that it had imposed on the guest.

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Rising stars – How to improve your Yelp ratings, and deliver exceptional customer service (part 1 of 2)

This is the 1st of a 2 part journey to understanding the importance and capability of Hospitality Industry to MONITOR, CONTROL and RESPOND to customer feedback. Not only your Yelp or TripAdvisor star rating is at stake but also the reputation, which we all know; takes years to gain and seconds to loose. Just like Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it”.

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