Geniusin Ltd and Cranfield School of Management are offering one outstanding applicant a full fee scholarship for the Msc Scholarship for Entrepreneurs.
Technology – Will it ever replace good customer service?
Technology is inevitably a part of everyone’s life nowadays. Our use of technological devices extend far and beyond, therefore those in favour of its future developments and improvements will be continuously benefiting from the ease it brings to the human world. Technology already has a big control over how we manage and live our lives, there is no shame in admitting that we have to be adaptable to its perks in order to maintain our presence in the 21st Century.
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Rising stars – How to improve your Yelp ratings, and deliver exceptional customer service (part 2 of 2)
Keep your friends close and your enemies closer. There have been numerous cases over the past few years where reviewable sites have been rated supremely low by Hoteliers. Likes of Yelp or TripAdvisor for example, attract continuous pettiness of complaints, which never fail to astonish.
The freedom to choose the level of pickiness that the customers often adopt to review their stay goes beyond belief. Unfortunately, even if exaggerated they can lower the star rating of a hotel before it even has a chance to compensate for any inconveniences that it had imposed on the guest.